PRIVACY POLICY.

BRODEN EARL TRADING LTD, 26 Eastport Road, Stockton-on-Tees, Cleveland, TS18 2LP, United Kingdom, is the data controller for personal information collected through this website.

What we collect

• Contact information such as your name, email address and phone number
• Order details and delivery addresses
• Uploaded photographs, artwork and personalisation text
• Messages sent through our contact and bespoke enquiry forms
• Account details, where accounts are used
• Cookie and analytics information, where you have consented
• Marketing preferences, where you have opted in

Uploaded photographs and artwork

Images you upload are used to produce your order, to show you a preview, and to support your order afterwards (for example if a reprint is needed). They are not used for marketing without your permission. Uploaded images are held for a configurable retention period and deleted once they are no longer needed for fulfilling or supporting your order.

Payments

Payments are processed by a third-party payment provider. We do not receive or store your full card details.

Third-party service providers

We share information only where necessary, for example with delivery partners, payment providers, hosting providers and print fulfilment. They may only use it to provide their service to us.

Data retention

Order records are kept as long as needed for legal, accounting and customer service purposes. Uploaded images are deleted at the end of the retention period configured by our team.

Your rights

You have rights to access, correct, delete, restrict and object to the use of your personal data, and to data portability. To exercise a right, contact us through our contact form. You can also complain to the Information Commissioner's Office.

Cookies

Essential cookies keep the site and your basket working. Non-essential analytics or marketing cookies are only used with your consent, which you can change at any time.