RETURNS & REFUNDS.

Standard products

Non-personalised products may be returned in line with your usual cancellation and return rights. Details of the return window and process are confirmed by our team.

Personalised products

Products made to your specification or clearly personalised may be treated differently from standard products under UK consumer rules, and the standard cancellation right may not apply. This does not remove your rights where an item is faulty, damaged, incorrect or not as described. If you spot a mistake in your personalisation, contact us as quickly as possible — where production hasn't started we will try to help.

Faulty goods

If an item is faulty, contact us with your order number and photographs. You are entitled to a repair, replacement or refund in line with your statutory rights.

Damaged goods

If your parcel arrives damaged, please keep the packaging and contact us with photographs so we can resolve it.

Incorrect products

If you receive something different from what you ordered, we will correct it at no cost to you.

Cancellation

Cancellation requests for personalised items should be made as early as possible, before production begins. Cancellation terms for standard items follow your usual rights.

Refunds

Approved refunds are made to the original payment method. Timescales depend on your payment provider.

Your statutory rights

Nothing on this website affects your legal rights in relation to faulty or misdescribed goods.